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Grievances & Dispute Resolution

We take every complaint seriously. Here's how to escalate an issue that hasn't been resolved.

ℹ️
Most issues are resolved within 24–48 hours through our standard support. Try support@reread.co.in first before escalating.

How to File a Grievance

1

Contact Support

Email support@reread.co.in or use the in-app help chat. Include your order number and a clear description of the issue. Expected response: 24 hours.

2

Escalation

If your issue isn't resolved within 72 hours, email grievances@reread.co.in with 'ESCALATION' in the subject line. This goes to our Grievance Officer.

3

Grievance Officer Review

Our designated Grievance Officer will review your case within 7 business days and provide a written resolution.

4

Consumer Forum

If you're unsatisfied with our resolution, you have the right to approach consumer courts under the Consumer Protection Act, 2019.

Grievance Officer

Designated Grievance Officer

ReRead Technologies Pvt Ltd

📧 grievances@reread.co.in

📍 New Delhi, India

⏱ Response time: 7 business days

As per the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, ReRead has designated a Grievance Officer for handling complaints from users.

Common Issues & Quick Resolutions

Book didn't arrive
Raise an order dispute within 48 hours of expected delivery date.
Book condition worse than listed
Report via 'Report an Issue' in My Orders within 48 hours of receiving.
Payment deducted but order not placed
Email support immediately with your payment reference number.
Account suspended incorrectly
Email support@reread.co.in with your registered email and a brief explanation.
Seller not responding
Use the 'Cancel Order' option if seller hasn't responded within 48 hours.